Frequently Asked Questions

Why Should I Have My Carpets Cleaned?
Your carpet’s life can be extended just from a routine professional cleaning. Many carpet manufacturers require this when it comes to satisfying the integrity of their warranties. When cleanings are avoided, your susceptible to holding in even more dust, dirt, dander and allergens. Getting regular cleanings can restore the original look and luster of your carpet.
How Often Should I Have My Carpets Cleaned?
It depends on the household. If your home has children, pets, smokers, or just a large family in general, you will need a cleaning more often than the alternative. Usually, it’s about every six to twelve months.
Which Method Of Carpet Cleaning Is Best?
We use a method called “truck mounted hot water extraction,” more commonly known as “steam cleaning.” Carpet manufacturers recommend this method because it picks up the dirt without harming the fabric. We use some of the most powerful equipment to get the job done right.
What Should I Do To Prepare For The Carpet Cleaning?
We strongly recommend that you vacuum beforehand, though it’s not mandatory. If you don’t vacuum, please make sure all visible debris is removed. We will move most furniture if necessary and within reason. Therefore, bookcases, fish tanks, armoires, etc. will not be moved. Please remove all fragile items and décor, so we don’t accidentally damage any of your belongings.

If you have certain spots of concern, let us know so we can give them special treatment. Also, we’re animal-lovers, but if you don’t think your pet will love us, please put him or her in a separate area for safety purposes.
Will All Of The Stains Come Out?
It depends on the stain. Some are difficult or simply impossible to completely remove, but we always use advanced stain removal processes that are not available over-the-counter. Our success rate on stain removal is very high for all different kinds of stains.
How Long Will It Take For My Carpet Or Furniture To Dry?
On average, it takes about three to five hours. Humid days may take your carpet and furniture longer to dry.
How Long Until I Can Walk On My Carpets?
You can walk on your carpets as soon as we walk out the door, but we recommend a very limited traffic path until it’s entirely dry. On flat surfaces, like tile and hardwood, be careful when wet, because it will be slippery.
Does Carpet Cleaning Make Your Carpets Wear Faster?
Not at all; it can be quite the opposite. The buildup of dirt and other soil acts like an abrasive to your carpet, and wears it down. Professional carpet cleaning restores life, color and volume to your carpets and fabrics.
Why Are Spots Reappearing After Cleaning?
It’s called “wicking.” The spot that was treated seeped back into the backing of the carpet and maybe even the padding. This happens most often with pet urine and any spilled substance in a large amount. When the carpet is cleaned, the stain is removed from the pile of the carpeting. As the carpet dries, the moisture settles back into the carpet and into the pile. So this is what makes the stains reappear sometimes, but it usually can still be removed.

If this happens to you after your carpet cleaning, give us a call for the proper treatment. There is no need to worry about cost, thanks to our satisfaction guarantee.
Will The Cleaning Take Care Of The Carpet’s Odors?
Our cleaning process will remove most, if not all, of the usual odors. Some other odors that are more stubborn, like from pets, can linger, which can be knocked out with a deodorizer.
Should I Apply A Protector (Scotchgard) To The Carpet?
Most carpet manufacturers recommend that you do apply a protector after professional cleaning to restore the original stain resistance. If you do to choose to do this, we highly recommend you allow the carpet to dry completely before it is walked on.
My Carpet Is Really Old. Should I Just Replace It?
Not only can that be expensive, but it’s wasteful! It is always best to try having it professionally cleaned. Oftentimes, it makes a world of difference, bringing it back to a state of life that you didn’t know it still had!