FREQUENTLY ASKED QUESTIONS
We strongly recommend that you vacuum beforehand, though it’s not mandatory. If you don’t vacuum, please make sure all visible debris is removed. We will move most furniture if necessary and within reason. Therefore, bookcases, fish tanks, armoires, etc. will not be moved. Please remove all fragile items and décor, so we don’t accidentally damage any of your belongings.
If you have certain spots of concern, let us know so we can give them special treatment. Also, we’re animal-lovers, but if you don’t think your pet will love us, please put him or her in a separate area for safety purposes.
It depends on the stain. Some are difficult or simply impossible to completely remove, but we always use advanced stain removal processes that are not available over-the-counter. Our success rate on stain removal is very high for all different kinds of stains.
On average, it takes about three to five hours. Humid days may take your carpet and furniture longer to dry.
Not at all; it can be quite the opposite. The buildup of dirt and other soil acts like an abrasive to your carpet, and wears it down. Professional carpet cleaning restores life, color and volume to your carpets and fabrics.
Our cleaning process will remove most, if not all, of the usual odors. Some other odors that are more stubborn, like from pets, can linger, which can be knocked out with a deodorizer.